Frontline Service Officer - Banking Operations

Join Bank KEB Hana Indonesia, a leading financial institution committed to delivering exceptional banking services with integrity and innovation. As a Frontline Service Officer, you will be the face of our bank, ensuring seamless operational activities at our branches in Jakarta Raya. You'll handle customer transactions, provide excellent service, and maintain high standards of professionalism.

In this role, you'll work closely with our team to support daily banking operations, using tools like Core Banking System (CBS) and Customer Relationship Management (CRM) software. With a focus on customer satisfaction and operational efficiency, you'll play a crucial role in delivering a superior banking experience.

📋 Tanggung Jawab Pekerjaan

• Handle customer transactions and inquiries with professionalism and efficiency.
• Provide exceptional customer service, ensuring all queries are addressed promptly and accurately.
• Support daily banking operations, including account opening, closures, and maintenance.
• Use Core Banking System (CBS) and Customer Relationship Management (CRM) software to manage customer data and transactions.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Assist in training and onboarding new staff to ensure smooth operations.
• Collaborate with the team to achieve operational targets and maintain high service standards.
• Ensure compliance with banking regulations and internal policies.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or banking operations role.
• Proven experience using Core Banking System (CBS) and Customer Relationship Management (CRM) software.
• Strong communication and interpersonal skills to interact effectively with customers and colleagues.
• Ability to work in a fast-paced environment and meet operational targets.
• Knowledge of banking operations and customer service best practices.
• Familiarity with Indonesian banking regulations and industry standards.
• Bachelor's degree in Business Administration, Banking, or a related field.
• Fluency in both English and Indonesian languages is a plus.

🛠️ Keahlian

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