Patient Experience Specialist (Full-Time) - Enhancing Healthcare Journeys in Bali

Join PT BIA Senyum Sehat Indah, a leading healthcare provider in Badung, Bali, as our next Patient Experience Specialist and become the heart of our patient-centered care. In this full-time role, you’ll play a pivotal part in shaping positive healthcare journeys for our patients. As a member of our dedicated team, you’ll work closely with doctors, nurses, and support staff to ensure every patient feels valued and well-cared for. Our state-of-the-art facilities and warm, welcoming environment make this an ideal opportunity for someone passionate about enhancing patient experiences.

At PT BIA Senyum Sehat Indah, we are committed to providing exceptional care and creating a positive environment for both our staff and patients. Our mission is to deliver high-quality healthcare services with a focus on patient satisfaction and comfort. As our Patient Experience Specialist, you’ll be at the forefront of this mission, ensuring that every interaction with our patients is seamless and enjoyable. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. Join us and be part of a team that truly cares about making a difference in people's lives.

📋 Tanggung Jawab Pekerjaan

• Develop and implement strategies to enhance patient satisfaction and experience throughout their healthcare journey.
• Conduct regular patient feedback surveys and analyze the results to identify areas for improvement.
• Collaborate with healthcare providers to ensure consistent and high-quality care delivery.
• Coordinate with support staff to address patient inquiries and concerns promptly.
• Monitor and maintain our patient experience metrics to ensure they meet or exceed industry standards.
• Participate in training and development programs to stay updated with the latest best practices in patient experience management.
• Organize and lead patient satisfaction events and activities to engage and involve our patients in their care.
• Maintain accurate and up-to-date records of patient feedback and experience data.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Psychology, or a related field.
• Minimum of 3 years of experience in patient experience or healthcare administration.
• Proven track record in improving patient satisfaction and experience.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in using patient experience management software such as Medallia or PatientPing.
• Fluency in both English and Indonesian languages.
• Certification in patient experience or healthcare quality improvement is a plus.

🛠️ Keahlian

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